Return & Exchange
RETURN & EXCHANGES POLICY
You may exercise your right of return within 14 calendar days from the date you received your order. The right of withdrawal may be exercised in accordance with the provisions of applicable consumer protection legislation, without the need to provide any justification or incur any penalty.
To exercise this right, you must notify us within the statutory period and return the products in accordance with the conditions set out in this return and exchange policy.
1. RETURN & EXCHANGE PROCESS
To make your return or exchange process smooth, please follow these steps:
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WhatsApp Contact: First, contact us via our WhatsApp support line for your return or exchange request.
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Fill out the Form & Ship: Fill out the return/exchange form guided by our team and hand over the product along with its original packaging to the courier.
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Warehouse Inspection & Communication: Once the product arrives at our warehouse and is inspected by our staff, we will reach out to you. Following approval, your return or exchange will be officially processed.
Note: No refunds will be issued, nor will any product exchanges be processed, until the package has been delivered to our warehouse and verified by our staff, or alternatively, until the courier company officially confirms the loss of the shipment.
2. RETURN CONDITIONS & FEES
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General Conditions: Returned items must be unused, unwashed, and returned with their original tags and packaging intact and complete.
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Shipping Fee & Deduction Policy: In accordance with the pre-information conditions of our distance selling agreement, the return shipping fee for flawless product returns made under the right of withdrawal belongs to the buyer. Accordingly, once your return is approved, a 200 TL shipping fee (or applicable legal deductions) will be deducted, and the remaining amount will be transferred to your account/IBAN.
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Refund Timeline: Once the product arrives at our warehouse and necessary checks are completed, your refund will be processed and issued via the original payment method within 7-14 business days, depending on your bank.
3. EXCHANGE CONDITIONS
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For size or colour exchanges, you must contact us within 7 days from the date the product is delivered to you.
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Exchange requests are fulfilled subject to stock availability.
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Exchange Shipping Fees: The first exchange is free of charge. For any subsequent exchange requests, the shipping fee belongs to the buyer.
4. NON-RETURNABLE ITEMS
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Items that have been used, washed, had their tags removed, or had their original packaging opened/damaged.
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Hygiene Sensitivity: Underwear, socks, and similar accessory items (unless the product is defective or faulty, these cannot be returned due to health and hygiene regulations).
